Refund & Cancellation Policy

All plans are recurring monthly subscriptions billed in advance in U.S. dollars (USD). Your billing cycle begins on the date of your first payment and renews automatically on the same day each month until cancelled.

You may cancel at any time by emailing chris@chriskendrick.dev. When you cancel, your plan remains active through the end of the current billing period, and you will not be charged again. There are no cancellation fees and no long-term contracts.

Because our services involve work performed throughout each billing period, monthly fees are generally non-refundable once the billing period has begun. We do not provide prorated refunds for partial months after work has started.

If you believe you were charged in error, or work covered by your plan was not delivered, contact us within 14 days of the charge. We will review the situation in good faith and, where appropriate, issue a full or partial refund or account credit.

Advertising budgets paid directly to platforms such as Google or Meta are separate from our management fees and are governed by those platforms' own refund policies. Our fees cover management and creative work, not the ad spend itself.

Approved refunds are returned to the original payment method through our payment processor. Depending on your bank or card issuer, it may take several business days for the refund to appear on your statement.

If you have a question or concern about a charge, please contact us first at chris@chriskendrick.dev before initiating a chargeback. We aim to resolve billing issues quickly and fairly.